Your privacy is very important to us, so we strive to diligently comply with all regulations relating to the Protection of Personal Data. This Privacy Policy will help you to know how and for what purposes we process or transfer your information, as well as for how long, and the rights you have with respect to it.

The data you provide must be correct and up to date at the time you provide the information, so you guarantee its authenticity and veracity. Additionally, we ask you to communicate any modification of your data, quickly and diligently, with the sole purpose that we can keep our database permanently updated and without any error in relation to your data.

1. Who is responsible for processing your data?

  • Company name: Electronic Identification, S.L.
  • Registered office: Avenida Ciudad de Barcelona 81- A Planta 4ª, 28007, Madrid.
  • N.I.F. B-86681533
  • Mercantile Information: Madrid Mercantile Registry, Volume: 30920, Book: 0, Folio: 146, Section: 8, Page: M556508 on 3 April 2013
  • E-mail: privacy@electronicid.eu

2. Who provided us your data?

You provide us with your personal data when you fill out the web form to request we contact you, or send you documentation and information about our services and products; or they are collected through cookies that you have consented while you're browsing our website.

3. For which purposes do we process your personal data?

3.1. In the event that you request that we contact you.

We process your data for the purpose of contacting you to respond to your inquiries and requests for information about our products and services and / or request documents or demonstrations of our company. The personal data provided will be processed to send you commercial information about our goods and services, by post, e-mail, SMS, or any other equivalent electronic means of communication, as long as you give your consent.

The data collected through cookies may be used, if you give your consent, to perform segmentations and / or development of profiles for statistical and analytical purposes, as well as in order to improve and customize the services we provide, and be able to offer other products that may be of interest. In addition, if you explicitly consent, data from third parties will be used to enrich your profile, so that we can personalise and further improve the services we offer you through our commercial communications.

3.3. If you only visit the website

The data collected through cookies may be used, if you give your consent, to perform segmentations and / or development of profiles for statistical and analytical purposes, as well as in order to improve and customize the services we provide, and be able to offer other products that may be of interest. In addition, if you explicitly consent, data from third parties will be used to enrich your profile, so that we can personalise and further improve the services we offer you through our commercial communications.

3.4. In case you visit the Social Network accounts of the platform

The platform can have presence in different social networks, in which users can interact with the accounts and official pages of the same, in which case their data could be processed for the purpose of managing their presence in such social networks, and the proper development of relations with them, all for purposes of information, promotion of products and services, and dissemination of the platform and its services. Also included in the above, any purpose permitted by the respective social networks at any time, in accordance with their conditions of use.

The processing of user data on social networks will be carried out under a system of co-responsibility with each of them, as appropriate, in accordance with the provisions of the case law of the Court of Justice of the European Union. This processing will be carried out in accordance with this policy and the rest of the conditions established for access to the website, as well as in accordance with the privacy policies and regulations for access to the relevant social network, which are accepted beforehand by the user for use. In no case will we use the profiles of followers in social networks to send advertising individually, unless expressly consented to by the user.

4. How long will we keep your data?

The conservation time of personal data will depend in any case on the type of them, as set out below, and in any case will meet the legal deadlines for the exercise of legal action or the defense of possible claims. In any case, the data will be subject to active processing during the periods provided for in this policy, and subsequently blocked or deleted, in accordance with the provisions of current legislation, especially in the area of Personal Data Protection.

The personal data you send to us when filling in the form on our website for consultation and request for information on our products and services and / or request for documents or demonstrations of our company will be kept the time necessary to respond to your request, always under the legal terms established by law and without prejudice to you exercising your rights of suppression or opposition.

In the case of the personal data that you have provided us with in order to be able to send you commercial communications about our products and services, they will be kept for this purpose until you expressly revoke your consent, and for a maximum period of 5 years, without prejudice to your rights of suppression and opposition.

In any case, the data will be subject to active processing during the periods provided for in this policy, and subsequently blocked or deleted, in accordance with the provisions of current legislation, especially in the area of Personal Data Protection.

5. What is the legal basis for processing your data?

With respect to all the purposes contemplated for these cases, the legal basis for the processing is the consent given by you expressly; or the legitimate interest of electronic id to be able to respond to your request.

6. Which recipients will your data be communicated to?

Your data will be transferred, when there is a legal obligation to do so, in the following cases:

  • To Judges and Courts, in compliance with requirements, legal obligations or within the framework of a judicial procedure;
  • To the Tax Agency, for compliance with tax obligations;
  • To Financial Auditors for the fulfillment of financial obligations;
  • and to other third parties to whom, by virtue of the regulations in force applicable in each case, it is obligatory to carry out the assignment, such as competent organs of the Administration for reasons of control, registration and inspection.

However, if at any time in the commercial relationship it is necessary to communicate your data to any other third party not contemplated in the above cases, such communication will be made when we have your prior consent to do so and, in the way, provided by law.

In addition, as a result of the services provided to us, certain suppliers may have access to your personal data (as data processor), which is always carried out with the appropriate guarantees and in accordance with the regulations established by the RGPD, by virtue of the data processor’s contracts signed with them.

7. Are there international transfers of your data?

Your data are not subject to international transfer under any circumstances.

8. What are your rights when you provide us with your data?

Any natural person may contact eID, to exercise their rights, at the following e-mail address: privacy@electronicid.eu, or by ordinary mail, to: Avenida Ciudad de Barcelona 81- A Planta 4ª, 28007, Madrid.

The rights you may exercise with regard to the processing of your personal data, each of them in the cases provided for by law, are:

1. Access: You have the right to know if we are processing your personal data, as well as the purposes of such processing, the categories of personal data, the recipients to whom your data are communicated, the period of conservation of the same, as well as the information available on the source of obtaining them.

2. Rectification: of inaccurate or erroneous data, or that are not necessary for the service.

3. Suppression (right to forget): when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

4. Limitation: when the accuracy of the data is contested, during the period of verification of the data, when they are necessary for the exercise or defence of claims; or when the interested party opposes the deletion of the data, or their processing, while the existence of a legitimate interest is verified.

5. Portability of your data: you will have the right to receive your data in a structured format, of common use and mechanical reading, and to transmit them to another person in charge.

6. Opposition: you will have the right to oppose at any time, for reasons related to your particular situation, the processing of your data based on a public or legitimate interest of the data controller; after which the data will no longer be processed, except for compelling legitimate reasons, or the exercise or defence of possible claims.

7. Automated individual decisions: you have the right not to be the subject of a decision based solely on automated processing, including profiling, and you may request human intervention in the cases provided for by law.

All commercial communications shall always indicate the e-mail address at which you may exercise your right to object to the processing of your data for promotional purposes. Any other request for the exercise of rights must be accompanied by a copy of an official document accrediting your identity.

In accordance with the terms established in current legislation, you may revoke at any time the consents you have given us. In addition, if you consider that your data have not been processed in accordance with current legislation, you may file a complaint with the Spanish Data Protection Agency through:

https://sedeagpd.gob.es/sede-electronica-web/vistas/formSpam/spamDenuncia.jsf