Oct 6, 2022

What is GovTech? The digitalization of the public administration

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What is GovTech? The digitalization of the public administration

GovTech is the flagship bet of many startups, SMEs, and digital consultants to digitalise public administration once and for all. 

Taking into account the transformations that the private sector has been experiencing in the last decade, not only within process issues but also involving user experience, the public sector is still far from reaching the standards that most leading companies are setting and that the users are demanding.

Thus, GovTech was born as a response to the evident disconnection between citizens and the public sector, using the latest technological innovations to digitise the relationship between citizens and the various administrations.


The GovTech term, compounded by the words Government and Technology, refers to the efforts to digitise (and digitalise) public administrations through innovative technological solutions that allow remote use of the public administration services (such as social security identity verification online, government ID verification…). It is primarily based on the implementation of eKYC for government accounts based on online authentication, electronic signatures and identification. This term was born after the FinTech term, with which it is related.

GovTech companies, as happens with FinTech, create and offer software and technology to respond to the needs for improvement, optimisation, modernisation, and simplification of the sector’s activities, operations, and processes (i.e., government ID verification

Citizens must regularly carry out different procedures with public administrations, from their town halls and local corporations to national or regional policies related to taxes or subsidies, which are often difficult to carry out. This highlights the need for online social security identity verification. Hence, most GovTech projects focus on boosting organisations’ relationships with their audiences.

GovTech consultancies accompany public administrations to optimise the internal and external processes that a public organisation may have, thanks to the integration of digital tools in their systems.


Digital transformation has fully affected all companies, but we can see how some public administrations have tiptoed around the digitalisation process with unsuccessful results. However, for them, online identity verification and electronic signature are crucial aspects that, unfortunately, have been superficially undertaken.

Faced with unsuccessful attempts to digitalise public administration processes and the challenges that institutions stand, GovTech urges the administration to transform, offering a triple benefit:

  • Exhaustive control of procedures thanks to comprehensive digitisation solutions, taking to the extreme transparency and digital recording of all operations.
  • Costs and time reduction in all kinds of processes, both internal and those carried out by citizens.
  • An impeccable citizen experience when dealing with your local, regional, and national administration, providing a fast, agile, comfortable, and fully accessible service.

Then, what does GovTech do? GovTech solutions and their KYC for government accounts are not only focused on digitally magnificently transforming public administration but on innovating together with it to create new public services and methods of citizen participation, previously unattainable due to the technological limitations of the administration.

Please send us your questions and needs through this form, and a GovTech expert will contact you.


GovTech startups, SMEs, and digital consultancies lead the GovTech industry in Europe and accompany the various administrations in their digital transformation, redefinition, and creation of public services in the digitalisation era.

These GovTech companies are not only revealing their total readiness for the administration when it deems it necessary but initiatives are being born urging governments to bet on digital public services.

Many companies are developing citizen participation tools, new public services, and comprehensive solutions for high-risk administration processes, waiting for governments to decide on implementing them.

GovTech R&D (or RTD) in digital public administration is already a reality in which many companies invest to make the citizens-public administration relationship increasingly closer, more transparent and optimised.

From tax declaration, archives consultation, or property registry to libraries and local events or collection and payment of municipal taxes, all public services and procedures can be digitalised, optimised and improved thanks to GovTech.

However, this digitalisation brings many challenges public government institutions need to learn to navigate when performing identity verification processes and building a solid government AML governance framework and implementing GovTech cybersecurity measures becomes crucial.

In this way, the government can (and should) benefit from the latest technologies in government ID verification, authentication and electronic signatures. These are excellent government gateways to an identity verification system that is correct, compliant, and user-friendly.

Due to this, governments have been making an effort to digitalise most procedures to make it easier for citizens to perform their operations. For example, after the implementation of electronic signatures in governments and eID cards, the social security identity verification online process became more widespread than ever (especially during the pandemic). Although the need for citizens to personate themselves in government offices to get their eID cards or carry out certain operations inevitably reveals there is still work to do to achieve a complete government digitalisation.

Read about the European Digital Identity Wallet and its benefits for citizens and governments.


eID participates in programs such as GovTechLab Madrid, where local corporations from all over the region can learn first-hand about the Electronic IDentification GovTech software proposal to digitalise the diverse public administrations, organisations, and institutions to their specific needs.

In this way, you can learn about the innovative tools made available to local, regional, and national governments to completely transform the administration and offer new public services through digital channels.

Furthermore, all the leading eID solutions flawlessly adapt to the needs and characteristics of the different administrations and public organisations.

Contact eID here to learn first-hand about our proposal on GovTech solutions.

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