Oct 26, 2020
What is GovTech and why it is in the spotlight
GovTech is the flagship bet of many startups, SMEs, and digital consultants to digitize, once and for all, public administration.
Taking into account the transformations that the private sector has been experiencing in the last decade, not only within process issues but also involving user experience, the public sector is still far from reaching the standards that the most leading companies are setting.
Thus, GovTech was born as a response to the evident disconnection that appears between citizens and the public sector, using the latest technological innovations to digitize the relationship between citizens and the various administrations.
GovTech concept meaning
The GovTech term, compound by the words Government and Technology, refers to the efforts made to digitize public administrations through innovative technological solutions. This term was born after the FinTech term, with which it has something to do with.
FinTech, like GovTech, is based on the use of technology to respond to the needs for improvement, optimization, modernization, and simplification of the activities, operations, and processes of a sector.
The bulk of these GovTech projects often focus on boosting organizations’ relationships with their audiences. Citizens need to regularly carry out all kinds of different procedures with public administrations, from their town halls and local corporations to national or regional procedures related to taxes or subsidies.
GovTech consultancies accompany public administrations to optimize to the maximum the internal and external processes that a public organization may have thanks to the integration of digital tools in their systems.
The digitization of public administration
Digital transformation has fully affected all companies, but it can be seen how some public administrations have tiptoed around the digitization process, with unsuccessful results. However, for them, online identity verification and electronic signature are crucial aspects that unfortunately have been superficially undertaken.
Faced with unsuccessful attempts to digitize public administration processes and the challenges that institutions stand, GovTech urges the administration to transform, offering a triple benefit:
- Exhaustive control of procedures thanks to comprehensive digitization solutions, taking to the extreme transparency and digital recording of all operations.
- Reduction of time and costs in all kinds of processes, both in internal public organizations and institutions processes and in those that directly concern citizen procedures.
- An impeccable citizen experience when dealing with your local, regional, and national administration, providing a fast, agile, comfortable, and fully accessible service.
GovTech is not only focused on digitally transforming public administration in a magnificent way, but on innovating together with it to create new public services and methods of citizen participation, previously unattainable due to the technological limitations of the administration.
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Current GovTech ecosystem
Startups, SMEs, and digital consultancies lead the GovTech sector and accompany the various administrations in their digital transformation and redefinition and creation of public services in the digitalization era.
These GovTech companies are not only revealing their total readiness for the administration when it deems it necessary, but initiatives are being born that urge governments to bet on digital public services.
Many companies are developing or have developed citizen participation tools, new public services, and comprehensive solutions for high-risk administration processes, waiting for governments to decide to go for them.
GovTech R&D (or RTD) in digital public administration is already a reality in which many companies invest to make the citizens-public administration relationship increasingly closer, more transparent and optimized.
From tax declaration, archives consultation or property registry to libraries and local events or collection and payment of municipal taxes, all public services and procedures can be digitized, optimized and improved thanks to GovTech.
eID, promoting GovTech through innovation
eID takes part in programs such as GovTechLab Madrid, where local corporations from all over the region can learn first-hand about the Electronic IDentification GovTech proposal to digitize the diverse public administrations, organizations, and institutions according to their specific needs.
In this way, you can learn about the innovative tools that have been made available to local, regional, and national governments to completely transform the administration and offer new public services through digital channels.
Furthermore, all the leading eID solutions are perfectly adapted to the needs and characteristics of the different administrations and public organizations.
Contact eID here to learn first-hand about our GovTech proposal and solutions.