Privacy Policy

General information for the user

In compliance with organic law 15/1999, of 13 December, of protection of data (“LOPD”) and its implementing regulations, we are pleased to inform you about the treatment of your personal data (“data”).

The data that you provide now or in the future, because of our relationship, will be incorporated into a file which is responsible Civitana with registered address in residing at the Glorieta Puerta de Toledo, number 3, 28005 Madrid and provided with CIF B86681533 and registered in the mercantile registry of Madrid. Registration data: Volume: 30920, book: 0, page: 146, section: 8, number: M556508 on date of April 3, 2013

Details that we request has the character of mandatory, so any failure to comply with some can preclude the provision of the services that we offer.

In its condition of certification services provider, your data will be treated by Civitana in order to issue and manage your individual electronic certificate, as well as to allow you to perform authentication systems, electronic signatures and maintain, develop and control our relationship, which includes attention to your queries or requests for information or documentation.

The data that you supply to us must be correct and be updated at the time in which provides us the information, so you guarantee its authenticity and veracity. Additionally, please to send us any modification of your data, so quickly and diligently, with the sole purpose that we can keep our permanently updated file and without any error in relation to their data.

You expressly agree that your data may be processed by CIVITANA to send you information about the services, by mail, email, SMS, or any other means of electronic communication, as well as that your data are treated for segmentation or develop profiles for the same purpose.


  • Issuing electronic certificates

All data provided by the applicant, either through forms on the website or in the documents provided in institutions of records; as well as contracts to subscribe with Civitana or the offices of registry for the issuance of certificates, they will be used in order to carry out the issuance of certificates and managing them throughout their life cycle and will be recorded in the file of users of certificates which is responsible for Civitana in accordance with the provisions in the subscription contracts and in the certification practice statement. Through the acceptance of this policy and the certification practices statement, the applicant consents to the processing of your personal data for the purposes indicated.

The electronic signature services offered by Civitana only may be performed if the applicant answers to all data requested in real way and false information.

The users personal data may be transferred and/or communicated to the members of the community of users of certificates – whose relationship can be consulted on the website (spanish version) when users use your electronic certificate or sign electronic documents whose verification involves the consultation of the data included in the file of users or owners of certificates Civitana responsibility.


  • Age of majority

Our services as well as goods which we supply in relation to citizen participation through our platform, can only be used by adults. For this purpose you guarantee that the information included on its date of birth is certain. Any liability that may arise to Civitana caused by a false indication of his age, will be reclaimed to the user.


Conservation of your personal data

Your data will be kept in our files as soon as our relationship and during the terms legal or contractually provided for the exercise of any action by you or Civitana. Once our relationship data will be properly blocked, in accordance with the provisions of the applicable legislation.


  • Confidentiality and security measures

Finally, we wish to inform you that Civitana will be at all times your data absolutely confidentially and in accordance with the uses and purposes expressly provided for above. Likewise, we inform you that Civitana has implemented technical and organizational measures necessary to guarantee the security of your data and avoid their alteration, loss, treatment or unauthorized access, taking into account the State of technology, nature of the data stored and the risks to which they are exposed, all in compliance with the provisions of title VIII of the Royal Decree 1720 / 2007 , of 21 December, which develops the LOPD.


  • Exercise of rights

You may exercise at any time your right of access, rectification, cancellation and opposition to the processing of your data, in the terms provided legally, heading to the postal address indicated above Civitana, and accompanying copy of the document proving your identity.

You may be withdrawn by the above mentioned media and at any time, the individual consents we ask you in this clause, without retroactive effects and provided legally.

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